Testimonials

I had recently purchased my first new car and needed insurance as quick as possible. Doug and Eric from Lafaro’s spent a decent amount of time researching the best options for me and making sure I understood everything I needed to know in order to make the best decision for me. 10/10 would recommend to others.

What a relief getting all this stuff in place… you’re a great agent!

I shared your email with my husband, and I have to say, we were both impressed with your professionalism and honesty – you are someone we would like to work with. We appreciate you looking into other options and being frank about the services offered.

Thank you so much for catching the error and looking for other options. We are grateful for the help, as well as the care and concern you are taking to make sure that the error is corrected and we are reimbursed – this further strengthens my trust and confidence in you. Thank you.

Bob,

I want to thank you for going the extra distance to get my claim of February 1, 2018 resolved with Erie Insurance. It is a real pleasure to do business with you and it is nearly impossible to find the level of personal service that you provide in today’s hurried world. You can be assured of our continued business.

Thank you for your input. As always, your explanations are clear, to the point and timely. Very much appreciated.

Thank you

Bob works tirelessly to provide excellent customer service.

Bob,

I wanted to touch base with you.  I recently had my sump pump back up and got water in my 2-year old finished basement.  It was a nightmare but I wanted you to know how well Erie Insurance performed, mainly because of my Claims Adjuster, Zack Kavchak.  Zack was extremely professional and managed the entire situation with precision.  Zack was able to turn this terrible experience into a  very stress free situation and restore my basement back to its original form.  I can’t say enough good things about the job done by Zack and Erie Insurance.  Please pass this information on, as I am an extremely satisfied customer.  GREAT JOB!

Thank you,

Best insurance agent EVER!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Bob,
Thanks a lot for your personalized service. You can buy plenty of policies from outside vendors, but you and your awesome team provide 200% efforts and extreme satisfaction have no dollar value. The relationship created over the period is a priceless value. I always recommend your best service to any service industry.

Respectfully

I want to thank Bob and the agents at Mantsch-Lafaro Insurance. I was recently in an urgent situation with two out of state properties when I found out that they were improperly insured with my current carriers. This was complicated because both properties were in other states, with one being a condo. I was told by my out of state Erie agent that they would no longer insure my condo because my main property was not with their agency so they were cancelling my policy. They also were not offering the correct liability insurance for a rental property with the new company they wanted to write with. They could not answer any of my questions. Bob was just the opposite. He knew explained everything in detail to me and pointed out several “red flags” in the proposed coverage from the other agent. Bob was able to continue my condo coverage with Erie Insurance when the other agency wouldn’t do this. This all took some work on the part of Bob and his agents.

The other property was even more difficult because of the state it is located in. But Bob and his agents were able to find good coverage when the other agencies were leaving off important coverages and telling me “it couldn’t be done. They tried everything.” Apparently, Bob and his staff have more experience and resources at their disposal because it could be done. And they did it. And not without significant leg work. They went above and beyond and I am beyond impressed with the service and the way I was kept informed at every step. They also assisted in getting out of state flood insurance. Thank you to Bob and his team at Mantsch-Lafaro. They are “insurance counselors,” not just agents trying to get a policy. Nice to see that customer service is not a “thing of the past.”

Best regards,

Jaci