I want to thank Bob and the agents at Mantsch-Lafaro Insurance. I was recently in an urgent situation with two out of state properties when I found out that they were improperly insured with my current carriers. This was complicated because both properties were in other states, with one being a condo. I was told by my out of state Erie agent that they would no longer insure my condo because my main property was not with their agency so they were cancelling my policy. They also were not offering the correct liability insurance for a rental property with the new company they wanted to write with. They could not answer any of my questions. Bob was just the opposite. He knew explained everything in detail to me and pointed out several “red flags” in the proposed coverage from the other agent. Bob was able to continue my condo coverage with Erie Insurance when the other agency wouldn’t do this. This all took some work on the part of Bob and his agents.

The other property was even more difficult because of the state it is located in. But Bob and his agents were able to find good coverage when the other agencies were leaving off important coverages and telling me “it couldn’t be done. They tried everything.” Apparently, Bob and his staff have more experience and resources at their disposal because it could be done. And they did it. And not without significant leg work. They went above and beyond and I am beyond impressed with the service and the way I was kept informed at every step. They also assisted in getting out of state flood insurance. Thank you to Bob and his team at Mantsch-Lafaro. They are “insurance counselors,” not just agents trying to get a policy. Nice to see that customer service is not a “thing of the past.”

Best regards,

Jaci