Testimonials

I have been very happy with the insurance coverage that I have purchased from Bob Lafaro and The Mantsch-Lafaro Agency.  It gives me peace of mind knowing that I am protected in the event of an unforeseen circumstance.

Bob is delightful to work with in that he is pleasant, personable, respectful and he provides whatever I need and want from him.  He visits in person, sends the policy info by email or CD, or helps me pay over the internet.  I have him come to my office occasionally just so I can say “Hello” to him in person.  I highly recommend Bob for any insurance needs.

Thank-you so much!  I wish all agents were this quick and knowledgeable 🙂 !

Dear Mary,

 We want to “thank you” for the prompt and professional service you and your workers provided us in the redoing of our basement.  It was done very well and Erie Insurance can certainly be proud of the workers you employ.  Thank you and enjoy your Christmas season.

 Rosie & Jim DeSantis

Robert’s Testimonial:

I was very impressed by your immediate response during my run in with a deer. My vehicle was repaired without hesitation by Bonnell Collision. I was completely satisfied by not only your quick payment, also I was not just some random number. Your agency truly cared about me and my transportation dilemma. Not many businesses practice such great ethics or don’t care to put forth the effort your agency has provided to me. Your great help and wonderful service has solidified my continued loyalty to Erie Insurance.

 P.S. I apologize for the tardiness of this letter of thanks, I’ve been dealing with family illness and death.

Sincerely,

Robert E. Smock

Bob is the best agent we’ve ever had!  Not only is he the most knowledgeable agent I’ve ever known, his staff is always helpful and courteous and knowledgeable. Any time I have a question, I know we can call the agency and anyone there can help us.  Bob always check back to make sure we got all the information we need.  I highly recommend Mantsch Lafaro Insurance to anyone looking for a great agent/agency!

The associates at this buisness are very customer friendly and very quick and knowledgeable of the customers needs. I am very happy to have my home and car insurance with this agency and would recommend this agency to all my friends and famiily. I would even tell my worse enemy about them!

Sincerely,
One happy go lucky customer!

I currently have a commercial auto policy with the Mantsch-Lafaro Insurance company. Bob was able to provide me with the coverage needed so that I am able to use my vehicle for pickup and delivery at a customers home. I would highly recommend this knowledgeable customer-friendly insurance company!

Best move I have made this year!

Dear Bob,

I was surprised today. After fifty years of business
ownership in various fields, I am no longer surprised by any day to day
business transactions, but today brought a real surprise.
 

In an effort to limit the company’s insurance costs I
ordered limited specific coverage for our demonstration vessel. Transportation
to and from boat shows, coverage at the shows and storage at our facility was the
coverage I asked for. The damage that occurred while the boat was stored in Maryland over the winter
was not covered because I failed to add the new storage location to the policy.
 

Today’s surprise was when I learned that you added coverage
for that location when the marina operator requested an ordinary certificate of
liability. You included a physical damage clause to cover that location.  Thanks to your usual “ahead of the curve”
thinking, we are covered for the damage caused during the brutal winter storms
in the MD area.
 

Your creativity and focus on our insurance needs for the
boat company, residence, vehicles and commercial property has saved us a
substantial amount of money over the years. But the real proof of how
effectively you have guided our insurance needs was demonstrated today.
 

The professionalism, integrity, hard work and
just plain common sense displayed by your staff is a mirror of your skill and devotion to
your clients.
 

With great appreciation, 

Dear Beth:

Thanks a lot for the lovely cards and calendar. I do feel so happy, lucky and blessed to have Mantsch-Lafaro as my insurance agency. I know very well that all my expectations are meet.

Thanks!!!!