Testimonials

I have been very happy with the insurance coverage that I have purchased from Bob Lafaro and The Mantsch-Lafaro Agency.  It gives me peace of mind knowing that I am protected in the event of an unforeseen circumstance.

Bob is delightful to work with in that he is pleasant, personable, respectful and he provides whatever I need and want from him.  He visits in person, sends the policy info by email or CD, or helps me pay over the internet.  I have him come to my office occasionally just so I can say “Hello” to him in person.  I highly recommend Bob for any insurance needs.

Dear Mary,

 We want to “thank you” for the prompt and professional service you and your workers provided us in the redoing of our basement.  It was done very well and Erie Insurance can certainly be proud of the workers you employ.  Thank you and enjoy your Christmas season.

 Rosie & Jim DeSantis

Robert’s Testimonial:

I was very impressed by your immediate response during my run in with a deer. My vehicle was repaired without hesitation by Bonnell Collision. I was completely satisfied by not only your quick payment, also I was not just some random number. Your agency truly cared about me and my transportation dilemma. Not many businesses practice such great ethics or don’t care to put forth the effort your agency has provided to me. Your great help and wonderful service has solidified my continued loyalty to Erie Insurance.

 P.S. I apologize for the tardiness of this letter of thanks, I’ve been dealing with family illness and death.

Sincerely,

Robert E. Smock

Bob is the best agent we’ve ever had!  Not only is he the most knowledgeable agent I’ve ever known, his staff is always helpful and courteous and knowledgeable. Any time I have a question, I know we can call the agency and anyone there can help us.  Bob always check back to make sure we got all the information we need.  I highly recommend Mantsch Lafaro Insurance to anyone looking for a great agent/agency!

The associates at this buisness are very customer friendly and very quick and knowledgeable of the customers needs. I am very happy to have my home and car insurance with this agency and would recommend this agency to all my friends and famiily. I would even tell my worse enemy about them!

Sincerely,
One happy go lucky customer!

Best move I have made this year!

Thank-you so much!  I wish all agents were this quick and knowledgeable 🙂 !

Dear Beth:

Thanks a lot for the lovely cards and calendar. I do feel so happy, lucky and blessed to have Mantsch-Lafaro as my insurance agency. I know very well that all my expectations are meet.

Thanks!!!!

I called your office a few months ago with an insurance question…for a book! Well, the book’s out and here’s a clip from the dedication of Dusted: A Maid in LA Mystery: And a very special thank you and shout out to the Mantsch-Lafaro Insurance Agency here in Erie. When I called with insurance questions for this book, I prefaced the questions with, “I know this is your strangest question of the day.” It was! But they really went above the call of duty to answer those questions for a work of fiction. Seriously, thank you ladies! And if any insurance info is wrong…that’s on me, not them! Just wanted to say thanks again!

Great Agent …

Anita Smith

Mantsch-Lafaro Insurance Agency, Erie Branch

“Anita is absolutely amazing! She is always very willing to help and goes well beyond the ‘basics’ to find answers and to ensure customer satisfaction. She has been a very vital person in my life in terms of buying a house, getting a car and much more. I could not ask for a better person to deal with.”