Testimonials

Spent time talking and researching for me every option for the best coverage. Turned out what I had was the best choice for me and he prompted me to stay there, even though it didn’t help him at all. Very good company, honest morals and friendly. What a blessing.

I’ve had my Auto Insurance with Mantsch-Lafaro right from the start. No matter who I talk with in the office I know they are going to give me the best advice and information or suggest other coverages I may need. When it came time for a renters and PCL policy, they were there to answer all my questions and make sure my insurance needs were covered. They are Above All in sERvIcE!

I have my Auto and Renters policies through Mantsch-Lafaro. Bob is great and makes sure you have all the options before you make any decisions. I can’t say enough about their dedication and my level of satisfaction.

Best insurance agent EVER!!!!!!!!!!!!!!!!!!!!!!!!!

Bob works tirelessly to provide excellent customer service.

Bob,

I wanted to touch base with you.  I recently had my sump pump back up and got water in my 2-year old finished basement.  It was a nightmare but I wanted you to know how well Erie Insurance performed, mainly because of my Claims Adjuster, Zack Kavchak.  Zack was extremely professional and managed the entire situation with precision.  Zack was able to turn this terrible experience into a  very stress free situation and restore my basement back to its original form.  I can’t say enough good things about the job done by Zack and Erie Insurance.  Please pass this information on, as I am an extremely satisfied customer.  GREAT JOB!

Thank you,

Dear Bob,
Thanks a lot for your personalized service. You can buy plenty of policies from outside vendors, but you and your awesome team provide 200% efforts and extreme satisfaction have no dollar value. The relationship created over the period is a priceless value. I always recommend your best service to any service industry.

Respectfully

I want to thank Bob and the agents at Mantsch-Lafaro Insurance. I was recently in an urgent situation with two out of state properties when I found out that they were improperly insured with my current carriers. This was complicated because both properties were in other states, with one being a condo. I was told by my out of state Erie agent that they would no longer insure my condo because my main property was not with their agency so they were cancelling my policy. They also were not offering the correct liability insurance for a rental property with the new company they wanted to write with. They could not answer any of my questions. Bob was just the opposite. He knew explained everything in detail to me and pointed out several “red flags” in the proposed coverage from the other agent. Bob was able to continue my condo coverage with Erie Insurance when the other agency wouldn’t do this. This all took some work on the part of Bob and his agents.

The other property was even more difficult because of the state it is located in. But Bob and his agents were able to find good coverage when the other agencies were leaving off important coverages and telling me “it couldn’t be done. They tried everything.” Apparently, Bob and his staff have more experience and resources at their disposal because it could be done. And they did it. And not without significant leg work. They went above and beyond and I am beyond impressed with the service and the way I was kept informed at every step. They also assisted in getting out of state flood insurance. Thank you to Bob and his team at Mantsch-Lafaro. They are “insurance counselors,” not just agents trying to get a policy. Nice to see that customer service is not a “thing of the past.”

Best regards,

Jaci

Dear Bob,

I was surprised today. After fifty years of business
ownership in various fields, I am no longer surprised by any day to day
business transactions, but today brought a real surprise.
 

In an effort to limit the company’s insurance costs I
ordered limited specific coverage for our demonstration vessel. Transportation
to and from boat shows, coverage at the shows and storage at our facility was the
coverage I asked for. The damage that occurred while the boat was stored in Maryland over the winter
was not covered because I failed to add the new storage location to the policy.
 

Today’s surprise was when I learned that you added coverage
for that location when the marina operator requested an ordinary certificate of
liability. You included a physical damage clause to cover that location.  Thanks to your usual “ahead of the curve”
thinking, we are covered for the damage caused during the brutal winter storms
in the MD area.
 

Your creativity and focus on our insurance needs for the
boat company, residence, vehicles and commercial property has saved us a
substantial amount of money over the years. But the real proof of how
effectively you have guided our insurance needs was demonstrated today.
 

The professionalism, integrity, hard work and
just plain common sense displayed by your staff is a mirror of your skill and devotion to
your clients.
 

With great appreciation,