Customer Ratings & Reviews for Lafaro Insurance Agency
Thank you for your input. As always, your explanations are clear, to the point and timely. Very much appreciated.
Bob works tirelessly to provide excellent customer service.
Bill Scholz, Facebook
I wanted to touch base with you. I recently had my sump pump back up and got water in my 2-year old finished basement. It was a nightmare but I wanted you to know how well Erie Insurance performed, mainly because of my Claims Adjuster, Zack Kavchak. Zack was extremely professional and managed the entire situation with precision. Zack was able to turn this terrible experience into a very stress free situation and restore my basement back to its original form. I can’t say enough good things about the job done by Zack and Erie Insurance. Please pass this information on, as I am an extremely satisfied customer. GREAT JOB!
Best insurance agent EVER!!!!!!!!!!!!!!!!!!!!!!!!!
Giselle Littrell, Facebook
Thanks a lot for your personalized service. You can buy plenty of policies from outside vendors, but you and your awesome team provide 200% efforts and extreme satisfaction have no dollar value. The relationship created over the period is a priceless value. I always recommend your best service to any service industry.
Starflight Enterprises, Inc
Dennis Singham, Erie, PA
I want to thank Bob and the agents at Mantsch-Lafaro Insurance. I was recently in an urgent situation with two out of state properties when I found out that they were improperly insured with my current carriers. This was complicated because both properties were in other states, with one being a condo. I was told by my out of state Erie agent that they would no longer insure my condo because my main property was not with their agency so they were cancelling my policy. They also were not offering the correct liability insurance for a rental property with the new company they wanted to write with. They could not answer any of my questions. Bob was just the opposite. He knew explained everything in detail to me and pointed out several "red flags" in the proposed coverage from the other agent. Bob was able to continue my condo coverage with Erie Insurance when the other agency wouldn't do this. This all took some work on the part of Bob and his agents.
The other property was even more difficult because of the state it is located in. But Bob and his agents were able to find good coverage when the other agencies were leaving off important coverages and telling me "it couldn't be done. They tried everything." Apparently, Bob and his staff have more experience and resources at their disposal because it could be done. And they did it. And not without significant leg work. They went above and beyond and I am beyond impressed with the service and the way I was kept informed at every step. They also assisted in getting out of state flood insurance. Thank you to Bob and his team at Mantsch-Lafaro. They are "insurance counselors," not just agents trying to get a policy. Nice to see that customer service is not a "thing of the past."
Jaci Sabol, Erie, PA
I have my Auto and Renters policies through Mantsch-Lafaro. Bob is great and makes sure you have all the options before you make any decisions. I can't say enough about their dedication and my level of satisfaction.
Richard Smith, Facebook
A big thanks too you and Anita, great customer service.
Facebook compliment from Ron Slupski
I was surprised today. After fifty years of business
ownership in various fields, I am no longer surprised by any day to day
business transactions, but today brought a real surprise.
In an effort to limit the company’s insurance costs I
ordered limited specific coverage for our demonstration vessel. Transportation
to and from boat shows, coverage at the shows and storage at our facility was the
coverage I asked for. The damage that occurred while the boat was stored in Maryland over the winter
was not covered because I failed to add the new storage location to the policy.
Today’s surprise was when I learned that you added coverage
for that location when the marina operator requested an ordinary certificate of
liability. You included a physical damage clause to cover that location. Thanks to your usual “ahead of the curve”
thinking, we are covered for the damage caused during the brutal winter storms
in the MD area.
Your creativity and focus on our insurance needs for the
boat company, residence, vehicles and commercial property has saved us a
substantial amount of money over the years. But the real proof of how
effectively you have guided our insurance needs was demonstrated today.
The professionalism, integrity, hard work and
just plain common sense displayed by your staff is a mirror of your skill and devotion to
With great appreciation,
Aero Cat Marine & Port Erie Boat Works
June 1, 2011
I've had my Auto Insurance with Mantsch-Lafaro right from the start. No matter who I talk with in the office I know they are going to give me the best advice and information or suggest other coverages I may need. When it came time for a renters and PCL policy, they were there to answer all my questions and make sure my insurance needs were covered. They are Above All in sERvIcE!
Corey Ryan Spacht, Facebook
Just emailed the annuity forms back to Beth. Just wanted to let you know that she has been wonderful to work with on this....she is so nice:) And she hasn't let any grass grow under her feet either as I know she is working diligently to expedite all of this as quickly as she can for me and it is much appreciated. You've got a real gem there!
Spent time talking and researching for me every option for the best coverage. Turned out what I had was the best choice for me and he prompted me to stay there, even though it didn't help him at all. Very good company, honest morals and friendly. What a blessing.
Tara Stonestreet, Facebook
Professional agency! Great service! I highly recommend
I called Bob to hopefully get some answers to liability and worker comp insurance questions that my previous agent was unable to answer. Not only did he answer all my questions, he also gave me additional information about coverage I didn't have that was imperative to keeping my company, as well as my employees safe. He quickly got me a quote and upon discovering I would not only save a lot of money, but also have more extensive coverage, I signed on. When the policy came in Bob went over every detail of it with me, so I wouldn't have to "decipher" the code myself, and answered any questions until I was educated about what my coverage did and did not include. I've never before had such a professional, stress free experience with an insurance company or agent. Call Mantsch-Lafaro Insuarnce Agency and you'll get: 1. A live person on the phone. 2. Amazing service.
Gisele Mosier, Provided Liability and Worker Comp. Insurance
Great Agent …
Mantsch-Lafaro Insurance Agency, Erie Branch
“Anita is absolutely amazing! She is always very willing to help and goes well beyond the ‘basics’ to find answers and to ensure customer satisfaction. She has been a very vital person in my life in terms of buying a house, getting a car and much more. I could not ask for a better person to deal with.”
-Corey W. of Erie, Pa., via www.erieinsurance.com
Name: Holly Jacobs
I called your office a few months ago with an insurance question...for a book! Well, the book's out and here's a clip from the dedication of Dusted: A Maid in LA Mystery: And a very special thank you and shout out to the Mantsch-Lafaro Insurance Agency here in Erie. When I called with insurance questions for this book, I prefaced the questions with, “I know this is your strangest question of the day.” It was! But they really went above the call of duty to answer those questions for a work of fiction. Seriously, thank you ladies! And if any insurance info is wrong…that’s on me, not them! Just wanted to say thanks again!
Thanks a lot for the lovely cards and calendar. I do feel so happy, lucky and blessed to have Mantsch-Lafaro as my insurance agency. I know very well that all my expectations are meet.
Email from Customer
Thank-you so much! I wish all agents were this quick and knowledgeable :) !
ECHO Real Estate Services Company
June 4, 2013
Email compliment from Real Estate Manager
I was very impressed by your immediate response during my run in with a deer. My vehicle was repaired without hesitation by Bonnell Collision. I was completely satisfied by not only your quick payment, also I was not just some random number. Your agency truly cared about me and my transportation dilemma. Not many businesses practice such great ethics or don’t care to put forth the effort your agency has provided to me. Your great help and wonderful service has solidified my continued loyalty to Erie Insurance.
P.S. I apologize for the tardiness of this letter of thanks, I’ve been dealing with family illness and death.
Robert E. Smock
Robert Smock, PA
We want to "thank you" for the prompt and professional service you and your workers provided us in the redoing of our basement. It was done very well and Erie Insurance can certainly be proud of the workers you employ. Thank you and enjoy your Christmas season.
Rosie & Jim DeSantis
Rosie & Jim DeSantis
I have been very happy with the insurance coverage that I have purchased from Bob Lafaro and The Mantsch-Lafaro Agency. It gives me peace of mind knowing that I am protected in the event of an unforeseen circumstance.
Bob is delightful to work with in that he is pleasant, personable, respectful and he provides whatever I need and want from him. He visits in person, sends the policy info by email or CD, or helps me pay over the internet. I have him come to my office occasionally just so I can say “Hello” to him in person. I highly recommend Bob for any insurance needs.
Patricia Bruce, LCSW, DCSW